Intellectual Property Notice
Please note that we are unable to offer reproductions of wands from popular media, including television, movies, and comics. Our wands are original works, and are not designed or intended to mimic wands from any franchise. Any resemblance to prior art is purely coincidental.
Refund and Repair Policy
Please note that all wand orders are custom-made, and no refunds are offered under any circumstances. We stand behind our work, and will repair or replace defective wands and/or cores at our discretion. Wands may be very fine and fragile, and must always be treated with care. Wands damaged due to accident or negligence will not be repaired or replaced without charge. We know how heartbreaking it is when a beloved magic wand is snapped or chipped, and we offer repair services in the event of damage. Some wands may not be repairable; if our repair department receives a broken wand that is deemed irreparable, at our discretion we may offer to replace the wand at a reduced price.
Shipping Policy
All products are shipped by USPS Priority mail, tracked and insured. Orders of $100 or more are shipped free. Items lost or damaged in transit will be replaced at no charge. Damaged items must be returned in order to be replaced. It is our goal to make lost or damaged item replacement as hassle-free as possible. We work directly with USPS on the insurance claim, however long that may take, and your replacement is not held up by bureaucracy. If the insurance claim is denied, you will still receive your replacement. Insurance claims must be filed with USPS within 60 days of the date of mailing. Lost packages must be reported to Arcane Core Wands within 15 days of shipping, and damaged items must be reported within 7 days of delivery. ACW reserves the right to deny replacement of lost or damaged items not reported within these windows.
International Shipping
At this time, ACW ships only to the US and Canada, with some exceptions. We ship to APO/FPO addresses, and most US states and territories outside the continental US, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Please note that Canadian customers are responsible for all import duties and related charges.
At this time, we are unable to ship to South Dakota or California. See Shipping and Sales Exclusions.
Materials Safety
We will fulfill orders for custom woods on a case-by-case basis, so long as we are able to obtain the materials and they can be safely worked. There are some materials we are unable to work with due to materials safety concerns. We are unable to produce wands from yew or ebony. Both woods are poisonous and produce hazardous dust when worked.
We will not work with heavy metals or alloys that contain heavy metals, including brass alloys containing lead.